Please contact us through the following Web form so we can find a solution as soon as possible.

If you need to contact us during your stay due to any defects or problems you may find at the property, please fill in the questionnaire below so that we can help you and resolve the issue as soon as possible.

We remind you that according to clause 8 of our general conditions and in the event of any incident in the property during the duration of the rental, Bennecke will send a technician to make the necessary repairs as soon as possible. If the tenant is not in the property when the technician visits, Bennecke will be entitled to facilitate the entry by using the key to the property in their possesion. The technician will leave a notification in the property about the visit and the resolution of the notified incident.

All urgent matter will be resolver as per clause 8 of our general conditions within 24 hours if possible. The following issues will be considered urgent:

• Basic supplies (water, electricity, gas)
• Acceso to the property
• Any incidents that prevent the property from being habitable.

The rest of the matters will be attended to during standard office hours of Bennecke. These may be:

• Internet, television, any electrical appliances including air conditioning.
• Furniture and any inventory
• Any other issue that do not affect the property to be habitable.

We wish you a pleasant stay

BENNECKE team